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Privacy Policy
This Privacy Policy explains how Faircrown Casino may collect, use, store and protect information about players and visitors to its website. We aim to handle personal information fairly, transparently and securely. By using the website or opening an account, you acknowledge that information may be handled as described below, subject to your rights under applicable Australian privacy requirements.
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Information we may collect
The information collected depends on how you use the website, whether you create an account, and which services you request. We only seek information that is reasonably relevant to operating an online casino service, supporting players, meeting required checks and maintaining a safe platform.
Page contents
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account preferences and other information you provide. We may also request information needed to confirm your identity, age and eligibility to use particular services.
Verification documents
For verification and safety checks, we may handle copies or details from identity documents, proof of age, proof of address, payment ownership information and other documents reasonably required for account checks. These materials may contain sensitive personal information, so access is restricted to people and service providers who need it for an authorised purpose.
Payments and transactions
We may record deposits, withdrawals, game activity, account balances, payment method details, transaction references and related financial information. Payment processing may involve specialist providers. Payment information is used to process requested transactions, investigate unusual activity, prevent misuse and maintain accurate account records.
Technical, device and usage information
When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login events and information about how you interact with the website. This can help us keep the service secure, understand performance and identify technical problems.
Communications and support information
If you contact support or otherwise communicate with us, we may keep the information needed to respond to your question, verify your account, resolve a complaint and maintain a record of the interaction. This may include messages, attachments, account references and relevant support history.
How we use information
Personal information may be used for the purposes described below. The exact information used will depend on the activity involved and the nature of your relationship with Faircrown Casino.
- To create, operate and administer your player account.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age, account ownership and eligibility.
- To conduct security, anti-fraud, anti-money-laundering and responsible gambling checks where relevant.
- To provide customer support, investigate issues and respond to requests.
- To maintain, test, troubleshoot and improve the website, games and related services.
- To personalise features, communications or content where this is appropriate and permitted.
- To send service messages, including account, security, transaction and operational notifications.
- To send marketing communications where you have provided consent or where another lawful basis permits this.
- To detect, prevent and investigate unauthorised access, abuse, cheating, fraud and other prohibited activity.
- To meet applicable legal, regulatory, court, tax, accounting and record-keeping obligations.
- To protect the rights, property, safety and security of players, Faircrown Casino and other persons.
We do not use personal information for unrelated purposes unless we are permitted or required to do so, or we explain the new purpose to you. Where consent is the basis for a particular activity, you may generally withdraw that consent, although this will not affect processing that occurred before withdrawal or processing based on another lawful reason.
Information sharing
Information may be shared with carefully selected service providers that help operate the website and provide services such as identity verification, payment processing, fraud prevention, technology hosting, customer support, communications, security and analytics. These providers may only use information for authorised services and are expected to handle it securely.
Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid legal process, protect someone from harm, investigate suspected unlawful conduct or protect the security and integrity of the platform. We do not sell personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
Faircrown Casino may use cookies, pixels, local storage and similar technologies. These technologies can remember login or language preferences, support essential website functions, help keep accounts secure, measure website performance and provide information about how visitors use the service. Some cookies may be placed by service providers working on our behalf.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the availability, security or functionality of parts of the website. Essential technologies may still be needed for account access, security and basic service operation.
Protecting information
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier requirements. No website, network or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.
Retention of information
We keep personal information only for as long as it is reasonably needed for the purposes explained in this policy, including account administration, security, dispute handling, reporting and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or dispose of it in another appropriate way.
Overseas handling
Some technology, payment, verification, support or other service providers may handle information from locations outside Australia. Where this occurs, reasonable steps are taken to use suitable providers and protect information in line with applicable privacy requirements. The privacy protections in another location may differ from those in Australia.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights to ask what personal information we hold about you, request access to that information, ask for incorrect or incomplete information to be corrected, and request deletion of information that is no longer needed or that we are not required to retain. You may also have the right to object to certain uses, request limits on some processing, or make a privacy complaint.
Making a data request
To exercise your data rights, including access, correction or deletion of your data, contact support@faircrown-casino.wtf. You can also use this address to withdraw consent to marketing communications. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before completing a request to protect your information from unauthorised disclosure.
Withdrawing marketing consent will not normally affect service-related communications that are necessary for your account, transactions, security or support. Marketing emails may also include an unsubscribe option. If you opt out, it may take a reasonable time for all marketing communications to stop, and you may still receive messages already scheduled or essential operational notices.
Requests, complaints and limitations
We aim to respond to valid privacy requests within a reasonable time. Some requests may be refused, limited or delayed where permitted or required by law, including where providing information could affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If we cannot fulfil a request, we will generally explain the reason where permitted.
If you believe your information has been handled improperly, please contact us first at support@faircrown-casino.wtf so we can review the concern. You may also have the right to raise a complaint with an appropriate privacy authority or other relevant body.
Changes to this policy
This Privacy Policy may be updated when our services, information practices or legal obligations change. The latest version will be made available on the website. We encourage players to review this page from time to time. Where a change is significant, we may provide an additional notice through the website, by email or by another suitable communication channel.
