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Faircrown Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Faircrown Casino. Please read them carefully before registering an account, depositing funds or playing games. By accessing the website or using its services, you agree to comply with these terms, our Privacy Policy, our Responsible Gambling information and any additional rules displayed for particular products, games or promotions.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and Faircrown Casino in relation to your use of the website and any associated online services. They apply to all visitors, registered account holders and players. Additional terms may apply to specific games, payment methods, promotional offers, competitions or other features. If an additional term conflicts with these terms, the additional term will generally apply to the relevant product or offer.
Page contents
You must read and understand these terms before using the website. If you do not agree with any part of them, you must not register an account, deposit money or use the services. Faircrown Casino may update these terms from time to time. Changes may be published on the website and may take effect from the date stated in the updated version. Continuing to use the website after a change takes effect indicates acceptance of the revised terms.
Access to the website is intended only for people who are legally permitted to use online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Nothing on the website is an invitation to gamble where online gambling is prohibited or restricted.
Eligibility and account registration
- You must meet the minimum legal age and all other eligibility requirements that apply in your jurisdiction.
- You must provide accurate, current and complete information when creating an account.
- You may be required to verify your identity, age, location, source of funds or other account information.
- You must keep your account details up to date and tell Faircrown Casino if information changes.
- You may have only one personal account unless Faircrown Casino expressly permits otherwise.
- You must not register or use an account on behalf of another person.
- You must not use the website if you are subject to a self-exclusion, account restriction or other legal prohibition.
You are responsible for keeping your login details confidential. Do not share your password, allow another person to use your account or leave an active session accessible to others. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access. Faircrown Casino may suspend or close an account where information appears false, misleading, incomplete or inconsistent with these terms.
2. Games, transactions and account security
Games must be played through the account registered in your name. You must not use the website for unlawful activity, fraud, money laundering, cheating, collusion, abuse of errors or manipulation of games or systems. The use of automated software, bots, scripts, scraping tools or other technology intended to interfere with normal play is not permitted.
Game outcomes are determined by the applicable game rules and technical systems. Where a game includes specific rules, those rules are part of these terms. If there is a technical interruption, display error, communication problem or other system fault, Faircrown Casino may review the affected activity and take reasonable steps to correct an error. A transaction or game entry affected by an obvious error may be cancelled or adjusted in accordance with applicable requirements.
Deposits and payments
Available payment methods, minimum and maximum amounts, processing conditions and verification requirements may vary. You may only use a payment method that belongs to you or that you are authorised to use. Payments made using third-party accounts or methods may be rejected, returned or subject to additional checks.
You are responsible for ensuring that payment information is correct and that your financial institution permits the transaction. Any charges imposed by a bank, payment provider or other intermediary may be your responsibility. Funds should not be deposited for the purpose of transferring money to another person or account.
Withdrawals and verification
Withdrawals may be subject to identity checks, account checks, payment verification and any applicable game or promotional conditions. Faircrown Casino may ask for documents or other information before processing a withdrawal. Documents must be genuine, readable and current. Delays may occur where information is incomplete, inconsistent or requires further review.
You should review the transaction information shown in your account before confirming a deposit, withdrawal or other payment instruction. If you believe a transaction is incorrect or unauthorised, notify Faircrown Casino as soon as possible through the available support channel. Faircrown Casino may reverse, restrict or investigate transactions where required for security, compliance or fraud prevention.
Account closure and suspension
You may request closure of your account at any time. Faircrown Casino may suspend, restrict or close an account where it reasonably considers this necessary, including for suspected fraud, a breach of these terms, responsible gambling concerns, legal or regulatory requirements, security reasons or failure to complete verification. Where permitted, you may be told the reason for an action, but information may be withheld where disclosure could interfere with an investigation or legal obligation.
3. Promotions, content and responsible use
Promotions, bonuses, rewards and competitions are subject to their own terms. Those terms may include eligibility criteria, qualifying transactions, expiry dates, wagering or play requirements, game restrictions, maximum values and withdrawal conditions. You should read the specific offer terms before participating. If an offer is displayed incorrectly or is claimed through misuse, Faircrown Casino may correct, withdraw or cancel it in accordance with the applicable terms.
Unless the relevant offer says otherwise, promotions are intended for one person, one account and one household. Faircrown Casino may limit participation where multiple accounts, coordinated activity, irregular play or other conduct appears designed to obtain an unfair advantage. You must not abuse promotional rules or use an offer in a way that defeats its stated purpose.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget and time limit before you play, take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances. Do not chase losses, borrow money to gamble or increase stakes to recover previous losses.
- Use available deposit, spending, loss or session controls where offered.
- Request a break, account restriction or self-exclusion if gambling is becoming difficult to control.
- Do not ask another person to gamble through your account or use another person's account.
- Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
- If you are under the legal age, do not use the website or attempt to create an account.
Faircrown Casino may take steps to support safer gambling, including applying account limits, declining transactions, restricting access or contacting you about observed activity. These measures cannot guarantee that gambling-related harm will not occur, and you remain responsible for following the limits and restrictions applied to your account.
Website content and intellectual property
The website, including its text, graphics, design, software, logos and other materials, is owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit website content without permission. Links to third-party websites may be provided for convenience, but Faircrown Casino is not responsible for third-party content, security or services.
4. Privacy, liability and general provisions
Personal information is handled in accordance with the Faircrown Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to operate accounts, process transactions, verify identity, provide customer support, improve services, prevent fraud, meet legal obligations and promote responsible gambling. You should read the Privacy Policy for further information about collection, use, storage and disclosure of personal information.
The website and its services may occasionally be unavailable because of maintenance, technical problems, internet or telecommunications failures, security events or circumstances outside reasonable control. Faircrown Casino does not promise that the website will always be available, error-free, secure or suitable for every purpose. You should keep your own devices, passwords and internet connection secure.
To the extent permitted by law, Faircrown Casino is not responsible for loss arising from your misuse of the website, unauthorised access caused by your failure to protect account details, interruptions outside reasonable control, inaccurate information supplied by you or reliance on third-party services. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.
Complaints and disputes
If you have a question, transaction concern or complaint, raise it through the customer support options made available on the website. Provide enough information to allow the matter to be reviewed, including relevant account or transaction details where appropriate. You should not include unnecessary sensitive information. Faircrown Casino may ask for further information and will assess complaints in accordance with its procedures and applicable requirements.
These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights or protections that apply to you. If a court or authorised body finds a provision invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a right immediately does not mean that the right has been waived.
If you need clarification about these Terms & Conditions, review the information available on the website or contact Faircrown Casino through the available support channel. The version published on the website is the current version, unless another version is stated to apply.
